Help

Support

For help with Ollie, email contact@fastnfreshpty.com.

Support messages are usually reviewed within a few business days.

Before contacting support

Check that microphone, camera, and photo permissions are enabled in iOS Settings if you are using voice or photo features.

Safety

Ollie is not for emergencies. If you or someone else may be in danger, contact local emergency services immediately.

Report content or misuse

To report unsafe content, misuse, harassment, illegal content, or other concerns, email support with a short description of the issue. Do not include sensitive information unless it is necessary for the request.

Privacy requests

To delete data stored locally by Ollie, open Ollie's menu and select Delete Data on This iPhone. This does not delete information already held by Ollie's services or cancel an App Store subscription. For privacy questions or deletion requests covering information held by Ollie's services, use the same support email and include any information needed to identify your request.

Purchases

Ollie offers auto-renewable subscriptions through the App Store where available. Manage or cancel a subscription through your Apple ID subscription settings. Refund requests are handled by Apple under its applicable policies.